> Shipment and Returns

With Fastcell is easy to buy - get - return ... 
With our money back guarantee you can decide whether to go back what you bought !

COURIER GLS

  • € 7.50 Shipping 1-2 working days from 100 grams to 500 grams .

  • Mark € 12.00 Shipping

POSTE ITALIANE

  • € 6.00 Shipping 3-5 working days from 100 grams to 500 grams .

  • For added weight of the package we will contact

FREE

  • Orders from 500 €

Return Policy

The warranty conditions are different depending on the type of product. The spare parts are covered by a warranty of three months from the issue date of the invoice, however the finished canned products and accessories are covered by a 12 month warranty. 

The deterioration of the product due to normal wear and tear, defects caused by tampering, carelessness, incompetence in the assembly, are not eligible to benefit from the guarantee. The products such as displays, touch screens and flat lose your warranty when they are mounted, for this reason we invite customers to test the functionality of the product, where possible, during its assembly, but especially before the close of the phone, and not to immediately remove the original protective film. Replacements without original protective film lose the guarantee. The product after the installation is subject to bumps and accidental falls, as the mobile phone which is an integral part, for this reason the possible malfunction of the parts next to its use, is not covered by warranty.

It is advisable to pack the goods with the same mode of packaging we use, so that the object is not damaged during transport, the packaging does not run successfully lose the warranty If the product, after verification by the technical staff , it is defective, and subsequent payment by bank transfer shall be issued a credit note. If the product is fully functional, the customer must pay the cost of expenses for the withdrawal, the technical intervention (10 € + VAT), and the cost of shipping required the return of the working product.

Right of withdrawal 

You can cancel the order within ten working days after delivery of goods The costs of delivery of the goods are borne by the customer The amount will be returned to the customer within 30 days of receiving the notice of withdrawal and goods received through Credit note. Distance selling and therefore the right of withdrawal applies only to contracts between a trader and a private.

Mode Return

If the purchased product arrived damaged, defective, or it is not what you ordered, you open a message in the following way: 

  • Once the customer has placed the order, only when using existing customer to your order can make a request to return the goods is changed the order was delivered, (RMA).
  • Select the product, the customer writes any defect or anomaly and asks the return - clicking creates RMA slip.
  • Arrive at our services an email request made that we have to approve.
  • Once you make sure that you fall into the return policy and approved the return of the product (pending the package) to the customer comes the email authorization and accessing your private area on our website, under "My returns (RMA ) 'prints the slip authorization (you can do attach to the goods) and that possibly can customize.
  • Repack the product to be returned carefully and wait for the courier.

NB:

Make sure the package is intact and undamaged ; any disputes must be raised immediately to the carrier , otherwise the product is considered delivered correctly . In this case, if the damage is easily seen , we invite you to refuse delivery . In case of problems on delivery , it is important to notify us as soon as possible , so as to solve the problem or make a complaint to the carrier .